Advisor 1

Useli, CHATTISGARH | 5 months
This position may have expired!

Job Summary

Useli
Concentrix

Job Description


It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

TEAM / LEADERSHIP SKILLS:

• Demonstrates a sincere desire for a quality user experience and understands how service experience impacts

customer loyalty.

• Flexible team player attitude

• Promotes/fosters a positive work environment

• Maintains positive working relationships

• Positive, flexible approach to change

• Collaborative approach to problem solving

• Understands individual impact on team's success

TECHNICAL / FUNCTIONAL SKILLS:

• Excellent verbal and written communication skills

• Computer skills: Exhibits an intermediate level of knowledge in the relevant operating systems and software environment

• Prefer software troubleshooting abilities

• Modifies communication style to meet customer needs

• Proven Customer Service skills

• Able to simplify and communicate complex ideas to customers

• Ability to diffuse situations with frustrated customers and convert to a positive memorable customer experience ANALYTICAL SKILLS:

• Able to research, analyze and determine an appropriate course of action in a variety of situations

• Excellent numerical, abstract and verbal reasoning skills

• Solves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills

• Ability to identify the source of a customer’s problem and accurately assist with the program navigation

ORGANIZATIONAL SKILLS:

• Demonstrates initiative and the ability to prioritize

• Able to work with minimal supervision

• Work under pressure of meeting team productivity goals.

• Understands and accepts schedule adherence in a call center environment

CUSTOMER SERVICE SKILLS:

• Demonstrates a sincere desire to assist the customer, and puts the customers’ needs first

• Ability to align and communicate with the customer effectively

• Tenacity to understand customer issues and assist with resolving questions

• Ability to quickly build rapport with customers

KNOWLEDGE / BACKGROUND EXPERIENCE:

• High School or GED required

• College degree (or equivalent) preferred. Background in business, finance, accounting, math, or tax a plus.

• Some experience providing support in a call center environment a plus

• Internship with a tax preparation firm a plus

BEHAVIORAL COMPETENCIES

• Ability to adhere to work schedules, as well as the flexibility to work overtime and weekends when needed.

• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer

relationships.

• Demonstrates a positive/understanding attitude in the face of difficult or challenging customer interactions.

• Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job;

Motivated towards constantly improving.

• Stays with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable • Thrives in a feedback rich culture 

What we offer:

Concentrix provides our associates with:

Career Pathing and Advancement Opportunities

Competitive salary

Monthly performance incentives

Health insurance (Eligibility requirements must be met)

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


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