Application Management Senior Specialist

Noida, UTTAR PRADESH | 3 months

Job Summary

NTT Data

Job Description

Req ID: 128221 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Management Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

The role of Incident Manager is to be responsible for providing direction and management oversight for NTT’s Incident Management control processes and they will work with the NTT Delivery Teams to minimise the adverse effect on Clients, from Incidents caused by errors in the IT estate, and to proactively prevent the occurrence of Incidents, Problems, and errors.

They are accountable for effectivley managing the Incident Process  and communication between the internal resolver groups and ensure that this communication is sustained between On and Offshore teams.  They are accountable for ensuring the NTT Delivery Teams adhere to the process and that normal service operations are restored in line with SLAs, with minimum disruption to the business whilst ensuring that the best achievable levels of availability and service are maintained. 

The Incident Manager will work with the Service Owners to assist in the provision of major incident coordination for the NTT Delivery Teams and will assist in the governance and management oversight to ensure collaboration and provide effective dispute resolution during Major Incidents.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Job Segment: Manager, Consulting, Developer, Management, Technology

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