Front Office Associate

Full Time | Coimbatore, TAMIL NADU | 11 months
This position may have expired!

Job Summary

Full Time

Job Description

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential
English (Primary tongue)
Optional languages
Hindi (Working level)

 Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.
 Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
 Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
 Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
 Provide effective support to the team to enable them to provide effective and efficient services.
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 Identify optimal, cost effective use of the resources and educate the team on the same.

Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme, enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

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