Housekeeping Manager

2 months

Job Summary

Job Description

• Supervises Housekeeping Operations and Budgets.
• Assigns rooms to GRA’s.
• Responds to pages and radio calls.
• Prioritizes cleaning of rooms and public areas.
• Supervises daily Housekeeping shift operations and ensures compliance with all brand and White Lodging housekeeping policies, standards, and procedures.
• Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.
• Performs property walks.
• Maintains positive communication with the Front Desk and PBX.
• Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock and performs ordering to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives.
• Verifies all employees have proper supplies, equipment and uniforms.
• Runs the “perfect shift” ensuring all tasks are completed.
• Ensures laundry is performing each stage of the 8 Step Laundry Flow correctly.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Trains and maintains adequate certified trainers.
• Coaches the 10 Step Cleaning Process.
• Coaches the 8 Step Stayover Cleaning Process.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Participates in scheduling employees to business demands and tracking employee time and attendance.
• Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)..
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in an on-going employee recognition program.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Available to work nights, weekends, and holidays as necessary.
Key Accountabilities
• Guest Scores – Cleanliness scores are at or above goal.
• Department Budget – expenses and wages are in line with budget.
• Associate Engagement – plans and actions implemented and measured.

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